Regulator may decide to take no action on complaint
(1) The Information Regulator, after investigating a complaint received in terms of section 77A, may decide to take no action or, as the case may be, require no further action in respect of the complaint if, in the Information Regulators opinion— (a) the complaint has not been submitted within the period referred to in section 77A(2) and there are no reasonable grounds to condone the late submission; (b) the complaint is frivolous or vexatious or is not made in good faith; or (c) it appears to the Information Regulator that, having regard to all the circumstances of the case, any further action is unnecessary or inappropriate.
(2) In any case where the Information Regulator decides to take no action, or no further action, on a complaint, the Information Regulator must inform the complainant of that decision and the reasons for it.
What this means in practice
- The Regulator can decline to act on out-of-time, frivolous or bad-faith complaints, or where further action is unnecessary — but must give the complainant reasons.
PopiGuard helps you make (or answer) a complaint that stands up rather than one the Regulator sets aside.