Section 77F
Settlement of complaints
Part 4 · Appeals Against Decisions · Chapter 1A — Complaints to Regulator
If it appears from a complaint, or any written response made in relation to a complaint under section 77E(b)(ii), that it may be possible to secure a settlement between the parties concerned, the Information Regulator may, without investigating the complaint or, as the case may be, investigating the complaint further, in the prescribed manner, use its best endeavours to secure such a settlement.
Source: SAFLII — Promotion of Access to Information Act 2 of 2000 (consolidated, updated 11 October 2024) — cross-checked verbatim before publishing.
Beyond the text
What this means in practice
- The Regulator may broker a settlement instead of running (or continuing) a full investigation — a pragmatic off-ramp for both sides.
Relevant tool
PopiGuard helps you resolve access disputes early — before they harden into formal findings.